Roles and Responsibilities
- Arranging various internal and external meetings and workshops including preparing agendas and briefing packs and tracking actions through to completion.
- Collecting data and preparing internal and external reports and dashboards utilising a range of data sources and systems.
- Regularly updating and cleansing the information held in the Waste Services IT Systems.
- Creating and / or contributing to the development of various documents, including internal processes and procedures and external Customer communications.
- Event management e.g., arranging and supporting the facilitation of customer and supplier days, optioneering workshops etc.
- Acting as secretary where required for various boards/committees, liaising with both internal and external members of the committee.
- Responsible for co-ordination of the Waste Services Service Desk activities.
- Coordinating certain improvement projects and supporting horizon scanning by carrying out market / industry research where required.
- Acting as a System Administrator for Waste Services IT systems and supporting the development, testing and roll out of new scope to systems.
- Supporting Waste Services involvement in wider corporate activities and objectives.
- Supporting various marketing activities such as the production of customer surveys and presentation of results, preparing case studies, brochures/guides and customer profiles etc.
- Other adhoc duties as required.
- Knowledge, Skills and Experience
Experience Required
- General knowledge of Nuclear Waste Services and the nuclear waste management industry.
- Excellent written and oral communication skills, with the ability to produce and present information to a high standard.
- Excellent IT skills and experience using a range of software and systems including all Microsoft office tools.
- Excellent people skills with the ability to confidently interact with all levels of internal and external stakeholders.
- Secretarial skills including excellent record keeping, ensuring efficient documentation, minutes and contact records are maintained.
- Pursues projects with energy, drive and a need to finish and can be counted on to get things done.
- Uses own initiative, works unsupervised and manages time to deliver short-term and longer-term tasks to specified timescales.
- Ability to plan work effectively and promptly identify / raise conflicts of priorities.
- Works co-operatively as a member of a team and pro-actively shares knowledge and information to promote effective team working.
- Follows through on customer/ colleague needs and monitors customer satisfaction.
- Adapts quickly to changing situations and direction.
- Understanding of and ability to produce documents to ISO 9001 standard.
Desirable
- A good understanding of Nuclear Waste Services and the services we offer to Customers.
- Extensive experience using Customer Relationship Management software systems such as Workbooks or Salesforce.
- An advanced user of Microsoft Excel and experience of preparing dashboards.
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