Roles and Responsibilities
- Lead and direct start-up/handover meetings with the Customer Team and ensure all outstanding activities are completed.
- Engage with customers to implement their service requirements and interact with the supply chain to ensure they provide the necessary services in a safe and cost-effective manner in accordance with any performance measures stipulated in the contract.
- Provide technical advice and support to internal and external customers on the suitability/selection of waste management service.
- Manage, measure, and improve supplier relations.
- Develop and sustain collaborative working relationship with all stakeholders including Customers, waste service providers, and internal staff.
- Attend and present at meetings / conferences / exhibitions as required.
- Provide technical oversight to the team for consignment schedules to ensure they are realistic and deliverable against customer expectations with the resources available.
- Manage delivery schedules and communications with Service Providers
- Lead Auditor/ audit team member as required to support the wider business activities
- Deliver training and produce training material for internal / external customers and suppliers
- Chair Operational Service/Supplier meetings
- Project manage the delivery of each waste consignment in line with processes and standards
- Ensure the waste consignment and receipt sections of the Service Delivery process for all services are completed in a timely manner.
- Coordinate additional structured liaison and/or governance arrangements as appropriate to aid programme delivery with consigning organisations
- Support the delivery of logistics services utilising the web-based Logistics Management System, eLogistics
- Ensure coordination of consignments and collections by liaising with stakeholders and updating relevant management systems e.g. CRM / eLogistics
- Manage risks associated with the delivery of projects under all services.
- Support the production of service delivery reporting arrangements including dashboards and marketing documentation etc.
- Support data input activities for delivery of KPI’s
- Influence and Initiate improvements and changes to the Service Delivery process.
- To champion company’s Standards and Expectations
- Manage the risks within your scope of work in compliance with the company risk management procedures.
- Comply with RSP 12.16 Information Risk Management, with respect to information assets
- To be fully aware of the environmental responsibilities associated with the role
Experience Required
- Graduate (min 2:2) in a relevant discipline or equivalent, possession of appropriate professional qualification, and or relevant experience
- Accredited to a relevant professional body where required
- Wide knowledge of procedures and methods relevant to the field together with a full understanding of underlying principles
- APM foundation
- Risk management
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