Roles and Responsibilities
- Act as an internal, cross-functional Subject Matter Expert (SME) in business improvements and performance measures
- Collaborate with the business to raise awareness of business Improvement tools and techniques, supporting the development of self-sustaining improvement capability though delivery of training, coaching and mentoring
- Support development and implementation of the Business Improvement Capability strategy and framework
- Support the identification and prioritisation of improvement activities
- Lead and facilitate strategic / complex improvement activities, identifying performance gaps and sustainable counter measures
- Engage with stakeholders to establish business improvement maturity baseline
- Support the development, implementation and sustainment of new tools and techniques to improve performance data
- Identify and escalate performance measure trends appropriately
Experience Required
The role holder should have:
- A high level understanding the Lean Principles
- A questioning attitude with a proven ability to problem solve
- A strong desire to drive improvements with sustained benefits
- Proven ability to demonstrate and influence the need for change with senior leaders
- Good IT proficiency, including use of Excel, Visio, and PowerPoint
- Excellent data and information analysis skills
- Good verbal and written communication skills
- Proven ability to communicate with employees at all levels of the organisation
- Excellent organisation and planning skills
Essential:
- Recognised business improvement and performance measures Subject Matter Expert (SME)
- Demonstrable evidence of personal commitment to identifying performance gaps and implementing improvements
- Experience in designing, developing and deploying lean frameworks, projects and programmes
- Certified Lean Competency (LCS) Trainer with significant of building capability though delivery of training, coaching and mentoring
- Significant experience of leading and facilitating large-scale / strategic improvements activities with sustained benefits
- Advanced user of Performance Measurement tools such as Power BI
- Certified at Level 2a/b of the Lean Competency System (LCS)
- Certified Facilitator
- The flexibility to travel in line with business needs
Desirable:
- Certified at Level 3 of the Lean Competency System (LCS)
- Certified Manging Successful Programmes (MSP) Practitioner
- Certified Change Management Practitioner
- Certified Project Manager (Level D)
- Member of relevant Professional Body
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