Roles and Responsibilities
- Act as an internal, cross-functional Subject Matter Expert (SME) in Business Improvements
- Collaborate with the business to raise awareness of Business Improvement tools and techniques, supporting the development of self-sustaining improvement capability though delivery of training, coaching and mentoring
- Engage with stakeholders to establish Business Improvement maturity baseline
- Support the identification and prioritisation of improvement activities
- Lead and facilitate complex improvement activities, identifying performance gaps and sustainable counter measures
Additional Responsibilities
- Represent the team at relevant internal and external forums and meetings
- Deputise for the Business Improvement Lead as appropriate to ensure the Business Improvement Team are appropriately represented
- Maintain the Business Improvement Capability SharePoint Page
- Conduct benchmarking to identify industry best practice, seeks and shares and implements Learning from Experience (LFE) across the business to support continuous improvement
Experience Required
- A high level understanding the Lean Principles
- A questioning attitude with a proven ability to problem solve
- A strong desire to drive improvements within their teams / departments
- Proven ability to demonstrate the influence the need for change
- Good IT proficiency, including use of Excel, Visio, and PowerPoint
- Good verbal and written communication skills
- Proven ability to communicate with employees at all levels of the organisation
- Excellent organisation and planning skills
Essential:
- Demonstrable evidence of personal commitment to identifying performance gaps and implementing improvements
- Significant experience of leading and facilitating improvements activities
- Experience in supporting and delivering Business Improvement Training
- Confidence to provide 1-1 coaching and mentoring of Business Improvement Tools and Techniques
- Certified at Level 1b of the Lean Competency System (LCS)
- Certified Lean Competency (LCS) Trainer
- Certified Facilitator
- The flexibility to travel in line with business needs
Desirable:
- Certified at Level 1c of the Lean Competency System (LCS)
- Certified Project Manager (Level D)
- Certified Change Management Practitioner
- Certified Manging Successful Programmes (MSP) Practitioner
- Member of relevant Professional Body
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